Asset Protection Store Incident Report
Welcome to the Asset Protection External Incident Reporting system. It should be used to report incidents pertaining to shoplifting and external fraud. Please note that robberies, burglaries and violent crimes must be reported separately by contacting 1-866-LUX-HELP, option 6.
- Provide only factual information.
- Follow the Police Contact Protocols to determine the need to contact law enforcement.
- Save video where applicable for all incidents involving law enforcement.
6 digits (with leading zeros)
Was there a threat of violence? *
Was a weapon displayed? *
A violent crime occurs when a person uses force or threat of force against an associate. Based on your selection please proceed to contact 911 immediately. Next, contact the Security Operations Center (SOC) at 1-866-Lux-Help, option 6. The SOC will submit a critical incident on your behalf.
Based on the selection, a weapon was used to threaten or commit a crime in your store. Please proceed to contact 911 immediately. Next, contact the SOC at 1-866-Lux-Help, option 6. The SOC will submit a critical incident on your behalf.
⚠️ Please complete all required fields before proceeding.
What type of incident are you reporting? *
As you proceed through this report, please ensure to describe the incident in detail capturing only factual and known information, avoiding any assumptions.
4 characters (1st: letter or number, last 3: numbers only)
When Did the Incident Occur?
Suspect(s) *
Maximum of 5 suspects allowed.
Save the video of the entire incident from the time suspect(s) entered/exited store ONLY if:
- Number of frames taken was greater than 5 OR
- Total loss was greater than $1,000
- Call RMAP if total is greater than $5,000
- Call RMI if total is greater than $10,000
Drag & drop files here or click to browse
Accepted: PNG, JPG, JPEG, WebP, TIFF, HEIC, GIF (max 1000MB per file)Merchandise Items *
Maximum of 10 items allowed.